How Smartphones and Mobile Video Are Changing the Buyer's Journey.

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The Latest Buying Trends Make Digital Marketing and Mobile Optimization More Important Than Ever.

Have you ever Googled a product while standing in a store, and watched a video on your phone before buying?

Or maybe you got a promotional email about a sale, and made an impulse purchase on your phone—without getting up from your chair?

These are just two examples of how smart phones and digital marketing have shifted consumer buying habits.

If you’re a retailer or marketer, you need to shift your mindset and your tactics in order to stay competitive with today’s online marketers.

Sales Funnels Are Changing

In the traditional sales model, leads were generated and nurtured, in a linear process. Consumers moved from the awareness stage, to consideration and purchase, over several days or even weeks or months.

In years past, it played out something like this:

Maybe your customer got a catalog in the mail, and flipped through it. Then a few days later, they called and asked a questions about a product. Then they dropped by your store to actually see the product. Then days or even weeks later, they finally made a purchase.

Smartphones are changing how consumers shop.

Today's Buyer's Journey

With mobile marketing, that process is playing out much faster than before.

Today, in-store shopping and face-to-face interaction are becoming more rare.

With websites, product reviews and YouTube videos, information is more readily available. Consumers no longer have to visit a store to learn about products. 

And with smart phones, that information is accessible anytime, anywhere.

The Latest Mobile Statistics

The latest statistics show the impact smartphones are having on the sales process. The use of mobile is becoming much more prevalent among consumers.

eCommerce on mobile devices is increasing.According to a study from xAd, one third of people now make purchase decisions exclusively on mobile. That means they never conduct a search on a desktop device, make sales calls or show up in a store. It’s all done on their phone.

Google research shows that people who use mobile for product searches tend to make purchase decisions quickly, usually within an hour.

That same research shows 82% of smartphone users consult their phones before making purchases in store.

Mobile e-commerce is increasing. According to Statistica, mobile will be nearly 73% of total e-commerce by next year—a 20% increase in the last five years.

Key Takeaways

So what does this mean to retailers? It means ALL of your content needs to be optimized for mobile devices.

Blog posts, videos, landing pages, checkouts—they all need to be easily navigable on a smartphone.

And, of course, it means videos need to be optimized for mobile as well. At least we can help you with that last part.

 

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